Refund policy

Returns

As of March 1, our new address is 2600 Persa Street, Houston, TX 77098

Our goal is to ensure you have an enjoyable shopping experience. If you have any issues with your purchase, please contact us at orders@shoppandcboutique.com Monday–Friday, 10:00 AM–5:00 PM. We will respond within 24 hours.

All approved returns are issued as STORE CREDIT ONLY.

Returned item(s) must be shipped back within 30 days of placing your order. A completed return form must be included in order for your return to be processed. 

Please allow up to 4 business days for return processing once your items are received.

We do not offer refunds or exchanges.

Return Shipping

Customers are responsible for return shipping and may use any carrier of their choice. We strongly recommend insuring your return package, as we are not responsible for lost or damaged return shipments. Please keep your tracking number until your return is complete.

Final Sale Items

Items discounted or marked down 25% or more are final sale and are not eligible for return.

The following items are also final sale:

  • Jewelry

  • Tumblers

  • Seasonal items

  • Hats

  • Mugs

  • Food & drink items

  • Bodysuits

  • Leggings

  • Gift cards

Items damaged due to improper care are not eligible for return. Please follow all care instructions before washing or drying.

Return Condition Requirements

To be accepted, all returned items must be:

  • Unworn

  • Unwashed

  • In sellable condition

  • With original tags attached

Items showing signs of wear, washing, odor, fragrance, makeup, stains, or missing original packaging will not be accepted.

Shoes must be unworn and returned in their original, undamaged box.

_____________________________________________________________________________________________

Returns That Do Not Meet Our Policy

If an item is returned to Pomp & Circumstance Boutique and does not meet our return eligibility requirements, the return will not be accepted, and no store credit will be issued.

Customers will be notified via email explaining why their return was declined. Merchandise that does not qualify for return may be shipped back to the customer at their expense.

Customers will have 30 calendar days from the date of our notification email to respond and arrange payment for return shipping. Merchandise will be held during this period.

If we do not receive a response within 30 calendar days, we will send one final courtesy reminder providing an additional 7 calendar days to arrange return shipping.

If no arrangements are made within the total 37-day period, the merchandise will be considered unclaimed and may be subject to disposal or donation, to the extent permitted by applicable law.

Pomp & Circumstance Boutique is not responsible for return shipping costs associated with merchandise that does not meet our published return policy.

Damaged or Defective Items

Please inspect your order upon delivery. If you receive a damaged or defective item, contact hello@shoppandcboutique.com within 3 days of delivery for assistance.

Pre-Orders

Each pre-order item will list an estimated ship date in the product description.
Pre-orders cannot be canceled once placed.

Orders containing pre-order items will ship in full once the pre-order item becomes available.

Order Cancellations

We prioritize fast order fulfillment. Once an order is placed, processing begins immediately. If a cancellation request is received before processing, a refund may be issued minus a 10% restocking fee.

Sezzle

Orders must total $50 or more to be eligible for Sezzle.

Thank you for shopping with us — we truly appreciate your support!